Our Policies

Our Policies

STORE HOURS
Web orders can be placed any time. If you'd like to place an order by phone call 650.576.4927. Office hours are Monday - Thursday, 11:00 AM - 6:00 PM and Friday, 12:00 AM - 4:00 PM. If you are outside the US & Canada, email Rachel Howard at rhoward at perfectdetails dot com and we will do our best to accomadate you.

QUANTITIES
There is no minimum order size.

PAYMENT METHODS
All payments are due in U.S. Funds. We accept Visa, MasterCard and Discover Card, and we also offer PayPal. Sorry, no personal checks or C.O.D.'s.

ORDER PROCESSING AND SHIPPING
Most items on our site are generally processed and shipped (leave our facility) within 2-3 business days, pending credit card verification and item availability. Each item has a notation within its description of the time required to ship the particular item. Custom orders require 2-6 weeks to be processed and shipped, although most designers do offer "rush service" for a fee.

You will receive an e-mail verification that your order has been accepted by our system, a 2nd email from the shipper notifying you that you that your order has shipped. We ship UPS, Federal Express and USPS (the US Postal Service). The email from the shipper will contain your tracking #, which allows you to track your package by going to their web site.

If we cannot ship your order within the time frame indicated on our site, you will be notified by email with the anticipated ship date. We will ship your order on the anticipated date unless we receive an email from you requesting rush service or cancellation.

All orders are shipped UPS or Federal Express ground service. UPS, Federal Express 2nd Day Air and Next Day Air and USPS Priority Mail or Express Mail, are also available at an additional charge. Minimum shipping charge is $9.00 within the contiguous 48 states. Orders to Hawaii and Alaska must ship USPS priority mail or UPS 2nd day air. Shipping charges are based on merchandise totals and are the responsibility of the customer. Please see our shipping rate page.

TAXES
We will collect applicable sales tax if we are required by law to do so.

QUESTIONS ON ORDERS
Please e-mail us at info at perfectdetails dot com.

SECURITY
All of your private information will be secure through PAYPAL's SSL encryption throughout the shopping checkout process.

DISCOUNTS, COUPONS, REWARD POINTS

Perfect Details currently has 3 "BONUS PROGRAMS"

Free Shipping on orders $175.00 and up.

A special BONUS when you purchase REGULAR PRICED SHOES. See our Specials & Events Section to learn more.

Reward Points Program.


OUR RETURN POLICY
Due to the fragile nature of the majority of our products and the unique wearing occasion, our return policy is a bit stricter than major department stores, but much more flexible than most boutique bridal sites like ourselves. We don't want you to be caught unaware, so please review our policies below.

Thank you for understanding!


  • Custom orders are not returnable or exchangeable. These items are noted as "custom order" on our site.
  • Sale items may be returned for store credit only. All Sale items are marked in "red" as "sale" on the site.
  • Special Priced Items & GWP On occasion we may have special pricing on select items for a short period of time, where a discount is given when a coupon code is used. Our return policy for regular priced merchandise applies to "Special Priced Items". Gifts in GWP must be returned with the purchased merchandise.
  • Shoes regular priced shoes can be returned or exchanged no restocking fee.
  • Regular Priced merchandise may be returned or exchanged. Due to the fragile nature of the majority of our products and that they are easily soiled, there is a 5% restocking fee on returns.
  • Exchanges of equal value do not incur a restocking fee.
  • Bridesmaid orders, defined as 3 or more of the same item cannot be returned or exchanged.
  • Exchange shipping is the customer's responsibility on all exchanges.

  • Pre-approval of all returns and exchanges is required. To request return or exchange authorization and receive return instructions, e-mail us at returns at perfectdetails dot com.


    • All return requests must be received within 10 business days from receipt of shipment.
    • All returns must be postmarked within 5 business days of receiving return authorization and must be returned in the original packaging.
    • A copy of the invoice must accompany the return.
    • Merchandise must be unused, undamaged, and in salable condition. It is the sole discretion of Perfect Details to determine if returned goods are in salable condition. Merchandise that is returned in non-salable condition will be returned to the customer at the customer's expense.
    • Perfect Details does not accept authorization requests after 10 business days from receipt of shipment and does not accept goods postmarked after 5 business days from return approval, unless prior arrangements have been made.
    • Postage, shipping & handling charges are not reimbursable. Return shipping fees are the customer's responsibility.
    • Perfect Details does not accept return requests made after one's wedding date.
    • Perfect Details does not accept returns post marked after one's wedding date.


CUSTOM ORDERS
A Custom order is an item that we do not stock and that is special ordered for each customer. All tiaras, wraps, hair accessories and selected jewelry are considered custom orders. These items are all marked "custom order" within each product description on our site. Custom orders are not returnable or exchangeable.

CANCELLATIONS
Once an order is placed it is considered final. If we cannot ship an order within the time frame indicated on our site for a specific product, the customer is notified and given the option to cancel their order. Orders that are acknowledged to ship within the time frame indicated on our site are considered final charged at the time of purchase and cannot be cancelled.

INTERNATIONAL CUSTOMERS
Sorry, at this time we can only accept orders electronically from the United States and Canada; however, do e-mail us with your requests, and we will try to assist you.

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