Our website never closes.
Office hours are Monday - Thursday, 11:00 AM - 6:00 PM and Friday, 12:00 AM - 4:00 PM. Call or text 650-576-4927 with any questions.
Starting 11/15/22, we will no longer be offering in person appointments at our San Mateo location.
There is no minimum order size within the US.
All payments are due in U.S. Funds. We accept most major credit cards, and we also offer PayPal. Sorry, no personal checks or C.O.D.'s.
ORDER PROCESSING AND SHIPPING
Most items on our site are generally processed and shipped (leave our facility) within 2-3 business days, pending credit card verification and item availability.
You will receive an e-mail verification that your order has been accepted by our system, a 2nd email from the shipper notifying you that you that your order has shipped. We ship UPS, and USPS (the US Postal Service). The email from the shipper will contain your tracking #, which allows you to track your package by going to the carrier’s web site.
Items do sell out. If we cannot ship your order, even though it was accepted by our system, we will notify you by email and will not process your order. If you paid using PayPal, a refund will be processed within 48 hours.
All orders are shipped UPS ground service. UPS 2nd Day Air, Next Day Air and USPS Priority Mail or Express Mail, are also available at an additional charge. Minimum shipping charge is $9.75 within the contiguous 48 states. Orders to Hawaii and Alaska must ship USPS priority mail or UPS 2nd day air. Shipping charges are based on merchandise totals and are the responsibility of the customer. Please see our shipping rate page.
We will collect applicable sales tax if we are required by law to do so.
QUESTIONS ON ORDERS
Please e-mail us at info at perfectdetails dot com.
All of your private information will be secure through PAYPAL's SSL encryption throughout the shopping checkout process.
OUR RETURN POLICY
We don't want you to be caught unaware, so please review our policies below.
Thank you for understanding!
- Merchandise discounted at 50% or less (0-50% off) can be returned or exchanged. **Note: jewelry will incur a 5% restocking fee, as all jewelry must be cleaned upon receipt back.
- Merchandise discounted at 51% or more (51-80% off) is a final sale. Please select your purchases carefully.
- Veils and headpieces (any piece that is worn in your hair) is a final sale.
- Return shipping is the customer’s responsibility. If you would like return shipping label mailed to you, please request so at the time you request your return authorization. You will be advised of the fee at the time, as it is dependent on what you will be returning.
Pre-approval of all returns and exchanges is required. To request return or exchange authorization and receive return instructions, e-mail us at returns at perfectdetails dot com.
- All return requests must be received within 10 business days from receipt of shipment.
- All returns must be postmarked within 5 business days of receiving return authorization and must be returned in the original packaging.
- A copy of the invoice must accompany the return.
- Merchandise must be unused, undamaged, and in salable condition. It is the sole discretion of Perfect Details to determine if returned goods are in salable condition. Merchandise that is returned in non-salable condition will be returned to the customer at the customer's expense.
- Perfect Details does not accept authorization requests after 10 business days from receipt of shipment and does not accept goods postmarked after 5 business days from return approval, unless prior arrangements have been made.
- We do not accept returns on merchandise that is discounted at 51% off or more.
- Postage, shipping & handling charges are not reimbursable. Return shipping fees are the customer's responsibility.
- Perfect Details does not accept return requests made after one's wedding date.
- Perfect Details does not accept returns postmarked after one's wedding date.
Once an order is placed it is considered final. If we cannot ship an order within the time frame indicated on our site for a specific product, we will notify the customer by email, cancel the order, and reverse any charges that may have occurred. Orders that are acknowledged to ship within the time frame indicated on our site are considered final charged at the time of purchase and cannot be cancelled.
Starting 10/15/22 we will no longer be shipping internationally. International customers (those requesting delivery outside the United States) can ship to a freight forwarder within the USA.
All orders shipping to a freight forwarder must be purchased using a PayPal account.
Please note: Our pricing does not include duty, taxes, custom fees or any other import taxes and fees your country may charge. Customers will be charged these fees from their country's custom office. These charges are the customer's responsibility.
US TERRITORY CUSTOMERS
We ship to the following US Territories via USPS priority mail: Puerto Rico, Guam, American Samoa, US Virgin Islands, Northern Mariana Islands.
We only accept PayPal for your payment method on US Territory bill to and ship to addresses.
Please note: Our pricing does not include use tax on merchandise for personal use or any other fees you may be charged. Personal use tax ranges from 1-7% depending on the US Territory. Customers will be charged these fees at the time of delivery. These charges are the customer's responsibility.