Our Policies

Our Policies

STORE HOURS
Transmit us orders 24 hours a day, 7 days a week. If you'd like to place an order by phone or fax, email Rachel Howard at rhoward at perfectdetails dot com for instructions or call 650.576.4927. Office hours are Monday - Thursday, 10:00 AM - 4:00 PM and Friday, 10:00 AM - 2:00 PM

QUANTITIES
There is no minimum order size.

PAYMENT METHODS
All payments are due in U.S. Funds. We accept Visa and MasterCard. Sorry, no personal checks or C.O.D.'s.

ORDER PROCESSING AND SHIPPING
Most items on our site are generally processed and shipped (leave our facility) within 2-3 business days, pending credit card verification and item availability. Each item has a notation within its description of the time required to ship the particular item. Custom orders require 2-6 weeks to be processed and shipped, although most designers do offer "rush service" for a fee.

You will receive an e-mail verification that your order has been accepted by our system, a 2nd email confirming that your order has been processed and the estimated time until it ships (generally the time indicated within the description for that item on our site), and a third e-mail from Quantum View Notify (the UPS system), Federal Express or USPS (the US Postal Service) when your order has shipped. The email from the shipper will contain your tracking #, which allows you to track your package by going to their web site.

If we cannot ship your order within the time frame indicated on our site, you will be notified by email with the anticipated ship date. We will ship your order on the anticipated date unless we receive an email from you requesting rush service or cancellation.

All orders are shipped UPS or Federal Express ground service. UPS, Federal Express 2nd Day Air and Next Day Air and USPS Priority Mail or Express Mail, are also available at an additional charge. Minimum shipping charge is $9.00 within the contiguous 48 states. Orders to Hawaii and Alaska must ship USPS priority mail or UPS 2nd day air. Shipping charges are based on merchandise totals and are the responsibility of the customer. Please see our shipping rate page.

TAXES
We will collect applicable sales tax if we are required by law to do so.

QUESTIONS ON ORDERS
Please e-mail us at info at perfectdetails dot com.

SECURITY
All of your private information will be secure through PAYPAL's SSL encryption throughout the shopping checkout process.

DISCOUNTS, COUPONS, REWARD POINTS
Perfect Details does not offer any discounts or coupons, but we do have a reward points program. With every regular priced purchase you make you earn reward points towards future orders. To learn more click this link: reward points.

RETURNS
Custom orders are not returnable or exchangeable. These items are noted as "custom order" on our site.

Sale items may be returned for store credit only. All Sale items are marked in "red" as "sale" on the site.

Special Priced Items On occasion we may have special pricing on select items for a short period of time. Our return policy for regular priced merchandise applies to "Special Priced Items".

Other merchandise may be returned or exchanged. Due to the fragile nature of the majority of our products and that they are easily soiled, there is a restocking fee on returns, with the exception of regular priced shoes. Regular priced shoes may be returned or exchanged and do not incur a restocking fee.

Exchanges of equal value do not incur a restocking fee. Our restocking fee on returns is 5% of the value of the merchandise, with a minimum restocking fee of $10.00. Exchange shipping is the customerís responsibility on all exchanges.

Pre-approval of all returns and exchanges is required. To request return or exchange authorization and receive return instructions, e-mail us at returns at perfectdetails dot com.

  • All return requests must be received within 10 business days from receipt of shipment.
  • All returns must be postmarked within 5 business days of receiving return authorization and must be returned in the original packaging.
  • A copy of the invoice must accompany the return.
  • Merchandise must be unused, undamaged, and in salable condition. It is the sole discretion of Perfect Details to determine if returned goods are in salable condition. Merchandise that is returned in non-salable condition will be returned to the customer at the customer's expense.
  • Perfect Details does not accept authorization requests after 10 business days from receipt of shipment and does not accept goods postmarked after 5 business days from return approval, unless prior arrangements have been made. Postage, shipping & handling charges are not reimbursable. Return shipping fees are the customerís responsibility.

Perfect Details does not accept return requests made after oneís wedding date.

Perfect Details does not accept returns post marked after oneís wedding date.

CUSTOM ORDERS
A Custom order is an item that we do not stock and that is special ordered for each customer. All tiaras, wraps, hair accessories and selected jewelry are considered custom orders. These items are all marked "custom order" within each product description on our site. Custom orders are not returnable or exchangeable.

CANCELLATIONS
Once an order is placed it is considered final. If we cannot ship an order within the time frame indicated on our site for a specific product, the customer is notified and given the option to cancel their order. Orders that are acknowledged to ship within the time frame indicated on our site are considered final charged at the time of purchase and cannot be cancelled.

INTERNATIONAL CUSTOMERS
Sorry, at this time we can only accept orders electronically from the United States and Canada; however, do e-mail us with your requests, and we will try to assist you.

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