Transmit us orders 24 hours a day, 7 days a week. If you'd like to place an order by phone or fax, email Rachel Howard at firstname.lastname@example.org for instructions or call 650.576.4927. Office hours are Monday - Thursday, 10:00 AM - 4:00 PM and Friday, 10:00 AM - 2:00 PM
ORDER PROCESSING AND SHIPPING
You will receive an e-mail verification that your order has been accepted by our system, a 2nd email confirming that your order has been processed and the estimated time until it ships (generally the time indicated within the description for that item on our site), and a third e-mail from Quantum View Notify (the UPS system), Federal Express or USPS (the US Postal Service) when your order has shipped. The email from the shipper will contain your tracking #, which allows you to track your package by going to their web site.
If we cannot ship your order within the time frame indicated on our site, you will be notified by email with the anticipated ship date. We will ship your order on the anticipated date unless we receive an email from you requesting rush service or cancellation.
All orders are shipped UPS or Federal Express ground service. UPS, Federal Express 2nd Day Air and Next Day Air and USPS Priority Mail or Express Mail, are also available at an additional charge. Minimum shipping charge is $9.00 within the contiguous 48 states. Orders to Hawaii and Alaska must ship USPS priority mail or UPS 2nd day air. Shipping charges are based on merchandise totals and are the responsibility of the customer. Please see our shipping rate page.
QUESTIONS ON ORDERS
DISCOUNTS, COUPONS, REWARD POINTS
Sale items may be returned for store credit only. All Sale items are marked in "red" as "sale" on the site.
Special Priced Items On occasion we may have special pricing on select items for a short period of time. Our return policy for regular priced merchandise applies to "Special Priced Items".
Other merchandise may be returned or exchanged. Due to the fragile nature of the majority of our products and that they are easily soiled, there is a restocking fee on returns, with the exception of regular priced shoes. Regular priced shoes may be returned or exchanged and do not incur a restocking fee.
Exchanges of equal value do not incur a restocking fee. Our restocking fee on returns is 5% of the value of the merchandise, with a minimum restocking fee of $10.00. Exchange shipping is the customerís responsibility on all exchanges.
Pre-approval of all returns and exchanges is required. To request return or exchange authorization and receive return instructions, e-mail us at: email@example.com.
Perfect Details does not accept return requests made after oneís wedding date.
Perfect Details does not accept returns post marked after oneís wedding date.
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